Frequently Asked Questions
You can open a ReAge account in two ways:
1. During the order process.
Non-members can create an account when placing an order with ReAge. The only extra step is to create a password. As soon as the order is placed, the account is activated. After finalizing your order, you can log in with your e-mail address and password to check your order status.
2. In the 'Account' section.
Go to the 'Account' section of the website and create an account by entering your name, e-mail address and password. We will send you a confirmation e-mail immediately after you send your information.
Order and Payment
You can place an order with us by clicking on 'Order' alongside the corresponding product on the product page. Clicking on 'View' will take you to your shopping cart, which contains an overview of the product you want to purchase. Click on 'Proceed to checkout' to finalize your order.
You can log now log in to your ReAge account or make a one-time purchase without registering.
Have an account?
If you have an account, all of your details will be entered automatically and you can proceed to the payment section. Select a payment method and follow the instructions on the screen to complete your purchase. Before finalizing your order, we suggest that you verify your information before accepting our general terms and conditions.
Don't have an account? No problem!
If you don't have an account, simply enter your details in the required fields. You can opt to create an account at this stage by setting a password. Once you've set your password you can proceed to payment. Select a payment method and follow the instructions on the screen to complete your purchase. Before finalizing your order, we suggest that you verify your information before accepting our general terms and conditions.
You will receive a confirmation e-mail notifying you that your order has been placed. If you have a ReAge account, your order will appear there as well.
The delivery costs are €4.89 per order including VAT for delivery within the Netherlands (UPS Standard Delivery). With an order total of 100 euro including VAT or more, no shipping costs will be charged (this only applies to the Netherlands).
For countries within the European Union the costs are 19,95 euro per order including VAT (UPS standard delivery with Track & Trace). These countries are: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. We offer free shipping to the aforementioned countries if the order amount is 200 euro including VAT or more.
We are no longer shipping to the UK or other countries outside the European Union through our website. Customers can order at Amazon instead (Amazon.uk).
*For some European countries within the EU we charge higher shipping costs (subject to changing rates). You will see these shipping costs when you order.
You can pay for your ReAge order by iDEAL, Credit card (Visa, MasterCard, American Express of Maestro), Giropay, Bancontact or Sofortbanking.
If you choose to pay by credit card, please enter your credit card number and the expiration date. Be sure to enter your name exactly as it appears on the card. Your credit card verified online, which means you'll know immediately whether your payment has been approved.
You can choose to pay for your order via iDEAL during the checkout process. After selecting your bank, you will be redirected to your bank's website, where you can finalize your payment. Your bank will ask you to enter several details and authorize the payment. The amount will be deducted from your account and we will be notified that the payment has been made.
If you wish to pay with Giropay, Bancontact or Sofortbanking this is pretty straightforward. With Giropay you will be redirected to the payment page of Giropay, with Bancontact you will be given the option to scan a QR-code and with Sofortbanking you will be redirected to the payment page of Sofortbanking.
Shipping and Delivery
Return, Service and Warranty
ReAge offers a standard return period of fourteen (14) calendar days. The products must be returned unused and undamaged and in their original packaging. Don't forget to include the original packing slip and complete the return section.
Always contact our customer service department by e-mail (email@example.com) or by phone (00 31 35-539 46 41/00 31 6 52 307 143) when returning a product. They will explain the process in detail. Unannounced returns will not be processed.
Returning an order is free of charge.
If you'd like a refund, be sure to include your name and bank account number and we will transfer the purchase price within thirty (30) days of receiving the products. Delivery costs will not be refunded in the event of a cancellation.
We will fully refund your purchase as soon as possible, but at the latest within 14 days after receiving the cancellation notice. We are allowed however to wait with refunding until we have received the products or until we have a shipping confirmation. We will refund you with the same payment method as you used for the initial transaction, unless you have notified us otherwise. There will be no extra costs for such refunding.
Returning an order is at your own costs.
Yes, if you are unsatisfied with your product you can return it within fourteen (14) days without having to state a reason.
A Dutch legal guarantee applies to our products:
A product must possess those characteristics that are required for normal use. That means that a product has to do what the buyer can reasonably expect. Does the product not meet those expectations than the seller needs to refund the costs for purchase or, if this is possible, replace it with a similar product.