FAQ

About Re-Age

Re-Age is a webshop that sells products that help you age beautifully and healthily. 

High-quality nutritional supplements, vitamins and minerals. 

An 'out of stock' message will appear when a product is no longer in stock. If you don't see this message, the product is in stock.

We value your opinion and welcome feedback about Re-Age and our services. Please don't hesitate to contact us if you have a question or comment about Re-Age or the products we offer.

Re-Age Account

While you can certainly place an order without a Re-Age account, opening one has several advantages. It speeds up the order process, gives you the option of saving multiple delivery addresses and ensures that you never miss a sale. We also send our Re-Age members special offers on a regular basis! 

You can open a Re-Age account in two ways: 


During the order process

Non-members can create an account when placing an order with Re-Age. The only extra step is to create a password. As soon as the order is placed, the account is activated. After finalizing your order, you can log in with your e-mail address and password to check your order status. 


In the 'Account' section

Go to the 'Account' section of the website and create an account by entering your name, e-mail address and password. We will send you a confirmation e-mail immediately after you send your information. 


When you create Re-Age account or place an order with us, we will ask you to enter some basic information, such as your delivery address and your e-mail address. This information is only used to update you on your order status and to send you information about sales and special offers (optional). We will never share your personal information with third parties.

If you forget your password, click on the 'Forgot password' link on the login page in your Re-Age account. You will then be prompted to enter your e-mail address so we can send you a new password.

Yes. You can choose a password when you create an account. You can change your password at any time in your personal Re-Age account. 

Yes. Your e-mail address is your username. If your e-mail address changes, simply enter your new address in your account. 

Ordering and paying

You can place an order with us by clicking on 'Order' alongside the corresponding product on the product page. Clicking on 'View' will take you to your shopping cart, which contains an overview of the product you want to purchase. Click on 'Proceed to checkout' to finalize your order.


You can log now log in to your Re-Age account or make a one-time purchase without registering. 


Have an account?

If you have an account, all of your details will be entered automatically and you can proceed to the payment section. Select a payment method and follow the instructions on the screen to complete your purchase. Before finalizing your order, we suggest that you verify your information before accepting our general terms and conditions. 


Don't have an account? No problem!

If you don't have an account, simply enter your details in the required fields. You can opt to create an account at this stage by setting a password. Once you've set your password you can proceed to payment. Select a payment method and follow the instructions on the screen to complete your purchase. Before finalizing your order, we suggest that you verify your information before accepting our general terms and conditions.


You will receive a confirmation e-mail notifying you that your order has been placed. If you have a Re-Age account, your order will appear there as well. 


You can easily select your delivery address during the order process. If you're not home during the day, you can have your order delivered to your work or a family member instead. To prevent delivery problems, always check that the address you provide is accurate and complete. Please note: if you choose to have your order delivered at your work address, make sure to include the company name!

Yes, we accept orders for delivery in the Netherlands, Europe and abroad.

The delivery costs are €4.76 per order for delivery to all countries in the European Union (UPS standard delivery with Track & Trace): Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Monaco, the Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia and the United Kingdom. We offer free shipping to the aforementioned countries on orders of three products or more.


A delivery fee of €19.95 applies to all non-EU countries (Norway and Switzerland, UPS standard delivery with Track & Trace). Please note that import duties may apply for deliveries to non-EU countries. 


A delivery fee of €29.95 applies to all non-EU countries outside continental Europe (Cyprus, Malta, UPS Express Saver with Track & Trace). Your order will be delivered to the address provided. UPS will make three delivery attempts. If you are not home on the third attempt, your package will be returned to our distribution centre in the Netherlands. If you do not contact our customer service department, we will reimburse you for the full order amount, excluding delivery costs. 


You can pay for your Re-Age order by credit card (Visa, MasterCard), iDEAL or PayPal. Belgian customers can also use MisterCash and German customers can use Bansofort. 


Credit card

If you choose to pay by credit card, select your provider (Visa or MasterCard). Enter your credit card number and the expiration date. Be sure to enter your name exactly as it appears on the card. Your credit card verified online, which means you'll know immediately whether your payment has been approved.


iDEAL

You can choose to pay for your order via iDEAL during the checkout process. After selecting your bank, you will be redirected to your bank's website, where you can finalize your payment. Your bank will ask you to enter several details and authorize the payment. The amount will be deducted from your account and we will be notified that the payment has been made.


AfterPay

AfterPay is the online payment method that allows you to pay for your online purchases after receiving them. AfterPay emails you an invoice with a standard payment period of 2 weeks.


PayPal

PayPal is an online payment service linked to your bank account or credit card. You only have to link your bank account or credit card once. PayPal will transfer the money directly to the seller's account, after which the amount will be deducted from your own account. This speeds up the delivery process and does not require you to transfer any money into your PayPal account. PayPal credits are easy to transfer back to your bank account.


MisterCash

You can choose to pay for your order via MisterCash during the checkout process. After selecting your bank, you will be redirected to your bank's website, where you can finalize your payment. Your bank will ask you to enter several details and authorize the payment. The amount will be deducted from your account and we will be notified that the payment has been made.


All Re-Age transactions are carried out by the payment service provider Ingenico. All information exchanged for payment purposes is coded according to the SSL protocol. This information cannot be traced, intercepted or used by third parties and is not stored in our computer systems.

No, transactions are always free regardless of the payment method you choose. 

We display prices including and excluding VAT for all products. 

After placing an order, you will receive a confirmation e-mail with an overview of the order details. If you did not receive this e-mail but you do have an account with us, check whether your order is listed there. If you see it listed, the order has been successful. If you don't see it listed or you don't have an account, please contact customer service.

Shipping and delivery

If you place an order before 5:00 PM in the Netherlands, your order will be delivered the following day to the address you provided. As soon as the package leaves our warehouse, we will send you an e-mail with a Track & Trace code so you can see exactly where your package is located. You can also use the Track & Trace code to track orders outside the Netherlands.

Unfortunately, you can't change the delivery address after the order has been placed. Make sure you always choose an address with the greatest likelihood that someone will be home to receive the package. You can have your package delivered to your work or to friends/family.

No. We send the products directly from our warehouse and do not offer pick-up options. 

As soon as we send your package you will receive an e-mail with a Track & Trace code and a link to the PostNL website (NL) or UPS website (EU), where you can trace your package.

When you receive a Track & Trace code, you may not be able to trace your package until later that evening. If the code still doesn't work the following day, you can always contact our customer service department.

If no one's home to accept the delivery, PostNL or UPS will make another delivery attempt over the next few days. The delivery person will always leave a note in your mailbox after each attempted delivery. After two unsuccessful delivery attempts the package will be delivered to a service point in the area, where you can pick it up. 

Returns, service and warranty

Re-Age offers a standard return period of fourteen (14) calendar days. The products must be returned unused and undamaged and in their original packaging. Don't forget to include the original packing slip and complete the return section. 


Always contact our customer service department by e-mail (support@re-age.com) or by phone (088-385 3416) when returning a product. They will explain the process in detail and provide you with a return number, which you must add to the packing slip. Unannounced returns will not be processed. 


Return shipments are at your own risk and account. Unstamped returns will not be accepted. If the product is defective upon delivery, we will cover all associated costs. 


If you'd like a refund, be sure to include your name and bank account number and we will transfer the purchase price within thirty (30) days of receiving the products. Delivery costs will not be refunded in the event of a cancellation.


If the product is defective upon delivery, please return it to us. We will cover all associated delivery costs. If you are returning a product after cancelling an order, you will have to pay the delivery costs. 

According to our terms and conditions, you can return the product within fourteen (14) calendar days. Make sure the product is complete, undamaged and in the original packaging. Damaged or used products cannot be exchanged or refunded. Orders cannot be cancelled after this period. 

If you notice that your package is damaged upon delivery, ask the delivery person to make a note of this. If the product itself is also damaged, please notify our customer service department by e-mail (support@re-age.com) or by phone (088-385 3416). We will replace the product if possible and send it to you free of charge. In all other cases, you will be refunded for the full purchase price via the payment method you selected during checkout. 

If the product is damaged upon delivery, please notify our customer service department by e-mail (support@re-age.com) or by phone (088-385 3416). We will replace the product if possible and send it to you free of charge. In all other cases, you will be refunded for the full purchase price via the payment method you selected during checkout.

Yes, if you are unsatisfied with your product you can return it within fourteen (14) days without having to state a reason.

If you don't receive the product you ordered, please contact our customer service department as soon as possible by e-mail (support@re-age.com) or by phone (088-385 3416). We will replace the product if possible and send it to you free of charge. In all other cases, you will be refunded for the full purchase price via the payment method you selected during checkout. 

We recommend you first consult our website. For additional product information, you can send an e-mail to info@re-age.com or contact our customer service department on 088-385 3416. 

Contact

You can contact us by e-mail or by phone. You can send an e-mail to support@re-age.com 24/7. You can also contact us by phone during office hours (9:00 AM to 5:00 PM) on 088-385 3416. 

We will do our best to answer your question as soon as possible. Our goal is to respond to e-mails within one business day. For urgent issues, please contact us by phone. You will receive a detailed response to your question within fourteen (14) days.

Contacting us by e-mail and by phone is entirely free of charge.